Last updated: 2 September 2026
This Privacy Policy explains how Shadop.dev (“we”, “us”) handles information in connection with the Archmage software (the “Software”) and the shadop.dev website (the “Site”). If you have any questions about it, contact us at support@shadop.dev.
When you activate or manage a license, we receive device information needed to enforce the number of devices a license may be used on.
We automatically collect technical information when you use the Software or visit the Site, such as device and browser details, IP address, and diagnostic or crash information, to operate and improve the Software and Site. We may use cookies, similar technologies, and analytics tools for this purpose.
The Software may also communicate with public third-party internet services; as with any such request, the operator of that service receives your IP address.
If you contact us for support, ask a question, or sign up to hear from us, we receive whatever you choose to send, such as your email address, your message, and any files you attach. Please send only what is needed to answer your question, and remove anything confidential that we do not need to see.
Purchases are handled by a third-party payment provider, which collects your payment details and applies its own privacy policy; we do not receive or store your full payment details. We receive order and license information.
The Software works with your project content on your own device and does not require it to be sent to us.
If you are in the European Economic Area or the United Kingdom, we rely on the following legal bases for processing your personal information: performance of a contract with you (licensing, purchases, and support); our legitimate interests (securing our software, preventing abuse, and improving what we offer); your consent, where we ask for it, such as for optional analytics or marketing email, which you may withdraw at any time; and compliance with legal obligations.
We share information with service providers that work on our behalf, for example hosting and infrastructure, payment processing, analytics, and email and support tools. They may use it only to provide those services to us.
We may also disclose information where we are required to do so by law, or where it is necessary to protect our rights, our users, or the security of our services.
We do not sell your personal information.
We and our service providers may process information in countries other than the one you live in. Where information is transferred out of the European Economic Area or the United Kingdom, we rely on safeguards recognised under applicable data protection law.
We keep information for as long as it is needed for the purposes described in this policy, for example for as long as a license is active and for a reasonable period afterwards, and for as long as we are required to keep it by law.
We take reasonable measures to protect the information we hold. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Depending on where you live, you may have the right to access the personal information we hold about you, to have it corrected or deleted, to object to or restrict how we use it, to receive a copy of it in a portable form, and to withdraw consent you have given. To exercise any of these rights, contact us at support@shadop.dev. You may also have the right to complain to your local data protection authority.
Archmage is a professional development tool and is not directed at children. We do not knowingly collect personal information from children under 16.
We may update this Privacy Policy from time to time. We will post the updated version on this page and change the “Last updated” date above.
Questions about this policy: support@shadop.dev